Technical Support: Count on a rapid response
Our expert teams deliver prompt and efficient levels of support around the clock so you can have confidence in your warehouse and logistics solutions, no matter what.
Global Help Desk support
Our experienced support team can correctly identify malfunctions from the outset and assign them to the correct department. Operating 24/7, our service desk rapidly delivers the right support.
Your Benefits:
• Guaranteed response times
• Advice from the right expert
• Quick return to normal operation
• Escalation management
• Documentation of malfunctions
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99.97% call answer rate within 30 seconds
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160+ Systems engineers supporting 24/7
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350+ Customer warehouse solutions across the globe
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17 seconds Global Incident response time
Remote support
If errors or emergencies do happen, you can count on our 24/7 support to provide rapid response and resolution to return you to efficient operation.
Your Benefits:
• 24/7 software support over a secure VPN connection
• Proactive intervention thanks to comprehensive application monitoring
• Reduced risk of unscheduled downtimes
• Maximization of delivery reliability
Support with the aid of augmented reality
Swisslog RemoteAssistance: Our service technicians can support you with the aid of augmented reality glasses - an innovative solution in the service area. Using Smart Glasses or any other video sharing device, service engineers in a centralized service center can connect with your on-site engineers, performing diagnostics and troubleshooting through the eyes of on-site personnel.
We’re also conducting research on using HoloLens to guide and direct pickers, provide real-time views of sensors and actuators for maintenance staff, and to augment training programs.
See how remote service works
As a Swisslog customer, you have smart glasses or a similar device with internet connection in your logistics facility. You reach out to our Swisslog support help desk and we help you to solve the issue or get more clarity on the next steps.
By using the on-site smart glasses or similar device with internet connection, your technicians can discover how to solve small problems with ease. The device user will receive an automated step by step guide to conduct simple maintenance works or apply common quick fixes.
The cooperation with Swisslog is excellent! They are perceived as serious, punctual and skilled. Their service technicians are extremely capable, and we always get fast response and support.
Read more about our support services and solutions for ASKO in our case studies.
