Provides technical support and assistance to Swisslog / KUKA internal employees using computer hardware, standard desktop applications and software applications. The supporter will troubleshoot and conduct problem determination to identify a problem source and resolution.
Short Facts
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Atlanta, Georgia, United States of America -
Swisslog -
IT -
Permanent Position
Responsibilities
- This role will support our new Atlanta, Georgia office.
- Perform Help Desk functions including troubleshooting of workstation issues and configuration of new workstations.
- Provide user assistance/training on standard PC hardware and software applications.
- Backup and assist other members of the IT Group.
- Serve as a liaison between the IT group and the user community.
- Development and maintain standard IT practices as they relate to end user computing
- Administer and develop end user training programs.
- Research, track and inventory computer hardware and software.
Application Requirements
- Minimum 3 years Help Desk experience
- Bachelor's degree or equivalent work experience
- Must be a U.S. Citizen
- Willingness to travel between U.S. Swisslog / KUKA offices as needed for support and training
- Excellent interpersonal, phone and customer support skills
- Exceptional knowledge of computer hardware and desktop operating systems including Windows 10 and 11.
- Worked with desktop imaging solutions and software distribution tools such as SCCM, PDQ, etc.
- Knowledge of desktop virtualization and application virtualization.
- Knowledge of desktop security applications, computing forensics concepts and practical application thereof.
- Experience with the installation and management of network printers.
- Exceptional knowledge of a wide range of desktop applications and security solutions, including Microsoft Office, Project, Visio, AutoDesk, Adobe, License Managers, Development Tools, Office 365, SharePoint, etc.
- Working knowledge of a wide range of diagnostic utilities including those offered by Microsoft, Dell, Lenovo, etc.
- Must have proper working knowledge of networking, server virtualization, backups, telecom equipment.
- Flexible working hours as required.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Our promise
Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.
About Swisslog
Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!
