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CS Senior Account Manager

November 29, 2024

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Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.  

Short Facts

  • Zaltbommel
    Zaltbommel, Netherlands
  • Swisslog
    Swisslog, hybrid
  • Sales
    Sales
  • Permanent Position
    Permanent Position

Responsibilities

Make an impact

The Customer Service Account Manager is the owner of the Customers Solution and is responsible for the contract & development of the system. They are required to build effective customer relations in order to develop a partnership between Swisslog and the customer based on trust and confidence. Your tasks include:
  • To achieve high levels of customer satisfaction that will promote customer retention, maximizing customer contract value, margin and meeting Swisslog business objectives
  • To own a Customer plan, to understand and manage the customers’ needs and help ensure Swisslog delivers solutions and capabilities to meet those needs
  • Identify & manage new sales opportunities within existing accounts to retain a client - Solution Manager relationship by up-selling and cross-selling
  • Interact and coordinate with the sales team and other staff members in other departments working on the same account
  • To provide a strategic two-way communication channel between customers and Swisslog stakeholders to achieve better alignment and integration of services
  • Responsible for overall contract service delivery & margin for region
  • Arrange and attend SLA KPI customer meetings

Application Requirements

What you need to succeed
  • Experience in account management in the intralogistics industry or engineering sector
  • Excellent face-to-face communicator and able to demonstrate success and experience in managing external partners and internal resources
  • Self-driven, result oriented with a positive outlook, and a clear focus on high quality and business profit
  • Flexible to travel to customers anywhere in Belgium and Netherlands when required
  • Fluent Dutch and English language skills

  • Benefit icon
    Big Brand Customers
  • Benefit icon
    Great Team Spirit
  • Benefit icon
    Latest Technology
  • Benefit icon
    Modern Work Environment
  • Benefit icon
    Pension Scheme

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!

Ready to start your Journey?

We are looking forward to hearing from you