Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.Short Facts
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Dortmund, Germany -
Swisslog, hybrid -
Customer Service -
Permanent Position
Responsibilities
- Leading, coaching and motivating a team of local Heads of Account Management across multiple countries in our EMEA region, ensuring performance optimization and profitability within existing customers.
- Acting as a key member of the EMEA CS team, driving the strategic direction of Account Management and promoting its function in both existing and new customer relationships.
- Owning the overall responsibility for all regional account management activities, including contract negotiations and the development of long-term customer plans in collaboration with your team.
- Managing and continuously growing the customer portfolio, improving existing processes, and implementing new strategies to enhance efficiency, profitability and customer satisfaction.
- Setting clear goals, tracking performance, and reporting key metrics and team results to Head of CS EMEA and CS EMEA management team.
- Holding budget responsibility for the regional Account management function, ensuring financial targets are met.
Application Requirements
- University education within engineering or other relevant technical area and industry experience.
- Previous leadership experience of minimum 5 years, managing (international) sales/ account managers or service operations teams and having budget responsibility. Exposure to managing service operations, including escalations is a plus.
- A strong sales background focusing on complex equipment and software solutions and service sales within a B2B context.
- Analytical with an ability to understand and manage risks. You have a proven track record in growing your team’s order intake and margins.
- You are fluent in English. Additional language skills are a plus (such as your local language).
- Strong knowledge from intralogistics and an understanding of material handling process is a plus. As well as knowledge of Health and Safety regulations and contract management.
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Flexible Working Options -
Global Opportunities -
Great Team Spirit -
Grow with Us!
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
